FAQ


What are my delivery options?

We take pride in providing a range of secure local and world-wide shipping options.

We usually offer two methods:
Standard Shipping;
Urgent Shipping - shipments require a customer signature upon delivery.
Each Shipping Method has a different time frame and different prices. Please visit our shipping information page for more info.

Please note that the time frame is stated in business days, which means that it does not include weekends.


How to track my order?

Click on "Track Order" located at the bottom of the initial page. You need to fill in your order number and the email address you used when placing your order. Go to Track Order now.


How do I check my order information?

The payment confirmation email contains the details of your order.

You can also Contact Us with your order number and we will be happy to provide you with the details of your order.


How do I change or cancel an order after it has been submitted?

All items require 3-5 business days to handcraft. So customers are able to change or cancel their order for free within 24 hours of purchasing.

If you want to change the style, size, and photo of the item or the shipping address, please Contact Us, we need to verify if it is in production or not. Send us an email with your order number in the subject line and any changes in the body. We'll get back to you as quickly as possible and make it happen!

Please note that all changed or canceled orders of personalized items have a 30% restocking fee after 24 hours.


I’m having trouble uploading photos.

First, check for pop-up messages that might identify the issue. If you are using a laptop or desktop computer, try using a different browser. If you are using a mobile phone, please make sure the network is stable enough to upload a picture. Our system does not recognize PDF files. They need to be converted to either a JPG or PNG file. If neither of these options work, try using another photo. If you are still unable to upload, please contact customer service.


Due to the impact of the Coronavirus (COVID-19), will I receive my order on time?

As for now, and until further update, all orders should arrive on time as mentioned on the estimated delivery date.

For extra precautions, we added two extra days to the estimated delivery date.

We are tracking all parcels and in touch with all the courier companies to make sure all is running smoothly.